Pros : Great location spot to rent vehicles and to purchase tools / equipment for moving or hauling. Customer Service is ok , they willing to give discount or deduct for any inconvenience of service ( Depending on issue ) . Prices are firm for Uhaul / Move products and items. Cons: Depending on customer service rep. , some are helpful - others are not so helpful with an attitude either in person or by phone. They never call customers in case if there were changes to a reserved vehicle and when you arrive, they try to give you another vehicle that may not suite you or your budget. Found one vehicle that felt like the transmission was going to go knowing that I was just on my way to pick up a load for the dump run; just going up a small hill on a small uhaul truck shouldn't have a transmission to push itself - accelerate almost on 3rd gear fast.
Had a worst experience ever with uhaul on this location. I had rented a 26ft truck and have some stuff it in for a day extra but i gave my credit card to them. One of the team memmber Named Tina called and said she is going to call the Police that thier truck is stolen. What the heck. Why do you want the credit card then???? It is not a good customer servise. She called me around 7 in the morning and said i have only half an hout if i wont make it to be there she is going to call the Police. Will never go there anytime to face her.......
This place is unbelievable. I made a reservation 3 weeks in advance, only to find out the day prior that the only truck available is in Chilliwack! Sorry, what?!? I made the reservation for Langley. The lady said there's a disclaimer on the website advising of this. Who cares! I booked the truck 3 weeks in advance. They have just lost a customer. There are many other options available.
This location service is totally useless. Two days in a row I called and was put on hold for 20 minutes plus until I finally hung up. I was never actually able to deal with an actual human. I would not deal with this company or people even though we probably have no choice. In my opinion they suck, and treat the customer like cattle. The company should figure out what customer service is! Totally disgusting and none of us have you know 24 hours a day to sit on hold and have our time wasted. Oh and they don't care when you complain about it!
I ended up going to a location in Surrey... this was what I wrote in the "Write a Review" email. This location was the scheduled pickup location.This issue is not with this location. This location was fine. This issue is with the reservation process.I signed up for a completely different time and location and was not notified of any changes until we were on the phone with customer service (after visiting the scheduled pickup point and time). This meant our fuel costs went up, our day was messed up so we had to do it over two days (which caused me to miss work-a whole day's pay), and created conflict with set move out date with our previous landlord. U-Haul left a sour taste in our mouth - and we even talked with another of your customers (we didn't know her) who was yanked around in a similar fashion.Most likely will not be a return customer unless something drasticly changes with service.
U-Haul Moving & Storage of Langley is a Canadian Storage based in Surrey, British Columbia. U-Haul Moving & Storage of Langley is located at 19316 56 Ave, Surrey, BC V3S 6K4, Canada.
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