First doctor sukhvinder dhillon misdiagnosed my dog and prescribed the wrong medication. Charged second cost of medications to my dog. Apparently it's a "free" check up. Very disappointed with this result.
I was very pleased with the service excellence and the care provided to my pet. Dr. Bassi was highly communicative and even phoned me about my pet's progress. The staff were kind and considerate and the office environment pleasant.
Used a needle too big for our dog when giving shots to him, left a big bump where the injection site was. Our dog has been terrified of vets since.Edit: the vet actually admitted he used the wrong needle size, because our dog yelped when he gave it to him. Our dog had been fine with vets before and never had a problem with getting vaccinated. Afterwards we went to another vet because our dog had a bump where the vaccine was given and that vet said it was given in the wrong spot. So its not a reaction to the vaccine, its vet error.As well, I went back last year with my cat to get her yearly checkup and shots. Fleas really like her so I asked if there was a different treatment than monthly advantage, because it wasnt cutting it(my cat is on revolution now and her flea problems are gone). The lady at the desk asked if I was treating her every month repeatedly, which I said I was and she just responded to keep treating her every month with advantage as if I was lying. I also told her my cat had an allergic reaction to a vaccine the year prior and I wouldnt be getting that one. To which she questioned if my cat really had an allergic reaction, implying that its normal for cats to behave differently after a shot. While I know there are normal side effects after a shot, these were not (she was hiding, not eating or drinking for a day, hissing at me), I told her the reaction was not normal and she dismissed me. When my cat finally got to see the vet he made NO effort to calm her down or even acknowledge her presence. He also questioned multiple times if I was treating her for fleas regularly, once again I said yes. I asked him if there was a different type of treatment, and he said keep treating her with advantage it takes a while to work (she had been on it since she was a kitten- 3years). Then he slightly laughed at my cat (she was still terrified of him) and told me to grab her so he could give the shot, after he did he left. He has a terrible bedside manner, for someone who is there to help pets, all he has done is harm my cat and dog.
For years I have trusted this hospital with my pets. I see every day how they are treated and cared for. I get to see some wonderful owners and as well people that really should have pets. Prices are fair and competitive and we always try our best to make everyone feel welcome.
I came here to get my one and a couple month old cat neutered, and they did a very good job. He is still healing, and on his way to being his normal self!! Their price for getting a cat neutered are affordable and fair. Thank you!
City Petcare Hospital is a Canadian Veterinary Care based in Surrey, British Columbia. City Petcare Hospital is located at 7218 King George Hwy #120, Surrey, BC V3W 5A5, Canada.
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