Don't spend your money here, stay elsewhere!!! This horrible smelling dungeon is not worth your money. The rooms are clean and it is close to public transportatio. However, it is not well maintained. When we checked in, the sink was clogged, the lamp didn't work, etc. Breakfast is another story, what a disappointment: stale pastries, milk that had gone bad, coffee that tasted awful, old fruit. We ended up having breakfast elsewhere. The worst though is the attitude of this family run business, it's so unwelcoming, uninterested, not even a good morning... Awful experience!
Great stay. Wish the bathroom was a little bit more spacious. I personally dont like it when there isn't a place to wash your hands directly in the bathroom. Having the sink set up right outside of it wasn't bad and kinda made it look nice; but its different. Service was great and the beds were comfy. Didn't use the TV or have any breakfast so I don't want to comment on those things. Also conveniently a 5ish minute walk from the Sky-Train.
The hotel itself was decent, other than the rock hard beds. Service on the other hand was horrible. My husband went to check in and the woman at the front desk completely ignored him. I was using hotel points and they still charged me for the room, no not the damage deposit but for my stay. When I called the hotel 2 days later upon seeing the charge I was informed that I didnt have enough points and I had to pay it. They refused to do anything or explain why I was charged. I called Wyndham customer service and spoke to them they called the hotel and corrected the issue. Overall unless I had no other choice I wouldnt bother to stay here again.
It is the most terrible experience in my life! Will never come to this hotel again!!! Had a reservation for two days ($83/day). Since my travel plan changed, I called the hotel asking for an extra night. When we arrived, the front clerk worked on the new payment with additional $83 plus tax plus deposit. When we got back to the hotel in the evening, the boss of the hotel stopped me saying the payment for the extra night is $199, not $83. I told him nobody told me the increased rent for the extra night and the front clerk did what she usually does. The boss played the same trick as many other reviewers wrote. He told me he heard the phone conversation when I called in for the extra night and already told me the rate is $199. What a joke? If you charge me $199, I will not change my reservation and will definitely look for a $199 hotel room.The boss told us you can leave if expensive. It is dark and my sick parents-in-laws are with us. I reluctantly accepted the extra $199/night for two room, which costs me $398 extra. What an idiot and liar! I hope people will see my review. Also, please do your research before any booking!!!
Really bad/rude service by the guy at the reception. Was in line checking in, in the middle of check in, he found it appropriate to start helping random walkins asking about how to order pizza online. Furthermore, calling in, I inquired if using visa debit is OK and there's no hold on any amount. Was told yes visa debit is Ok, no hold. Checking in, this gentleman did a complete 180. I'm fine with paying 250 bucks but at least have your story correct.
Days Inn by Wyndham Surrey is a Canadian Lodging based in Surrey, British Columbia. Days Inn by Wyndham Surrey is located at 13373 King George Hwy, Surrey, BC V3T 2T5, Canada.
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