The hotel was very clean. The beds were comfortable. The room was clean and fresh.The staff was very friendly and helpful and took a personal interest in you to make sure your stay was a good one.I'd definitely come back if I needed to stay close to the Surrey Memorial Hospital again.
Service staff at the desk are phenomenal I haven't found a more accommodating, more friendly, more professional group of folks even at a 5 star hotel. The rooms are clean and comfortable. Their is a nice pub next door to grab a drink or a snack and a Timmy's right next door as well! I would give them a 5 star but for the following. Parking is full aloft of the time and the lanes are very narrow. Also the last time I had a stay booked here and had to cancel they hit me for a one night stay anyway and told me, that's our policy. I would expect that they would give a diamond member, who has stayed in their hotel as many times as I have, a little leeway... $150 isn't pocket change...
2 queen size beds with plenty of pillows. Beds were amazing. Very clean. Towels were very soft. Breakfast was standard continental fare but staff were exceptionally helpful. The hotel has a nice little park beside it that is nice for animals. We arrived 3 hours before check in time and they had nothing available. However they called us an hour later and told us our room was ready. No fuss about us being early. No extra charge for early check in. I strongly recommend this place for a good night sleep.
The location isn't good if you would like to eat near by but there is a pool and athletic center across the parking lot. The breakfast could use a bit more variety in fresh fruit and more polite staff. Otherwise everything we needed was there, the beds were comfortable, with a selection of pillows, and a mini fridge.
Id give them 5 stars, but the first night we arrived after driving around 10 hours, we tried to book online from the road but couldn't get enough signal. It was midnight, so I just walked in instead. The mad at the counter was rude and smirked at teh idea of embarrassing me at the locked doors. Then quoted me a price for 1 night at more than double the $109 we could pay online. So we slept in our car.The next morning we were able to pay online for the second night. At check in, there was an older couple who walked in without a reservation. I overheard them asking for the exact same kind of room we had asked for the night before, but they were quoted $109??? Really??? So why at midnight was the same room well over $200 for just ONE night for me just 9 hours earlier? (It was mid week - so it's not like I could excuse it as a weekend rate or an event going on to hike the price.)At least from then on, our stay was great! Service was great. (Never saw that man from the first night again.) The room was beautiful, bed was comfortable. And there was an EV charger for our car just across the parking lot! In all, other than the rude man on the first night's attempt, we'll likely stay here again.
Comfort Inn & Suites Surrey Hotel is a Canadian Lodging based in Surrey, British Columbia. Comfort Inn & Suites Surrey Hotel is located at 8255 166 St, Surrey, BC V4N 5R8, Canada.
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