This gym is really nice and clean. The staff are very friendly and welcoming. It doesnt have all the amenities I would like such as a steam room and sauna but its reflected in the price. For my first time I signed up for personal training sessions and Im so glad I did. I received an excellent promotional package which made it very affordable and my personal trainer Marisa is fantastic! She is very attentive and encouraging and adds a little bit more each time. She has also taught me many exercises that I can do from home so not working out is not an option.
I've been at this gym for a while now and while I think it's a great gym in itself but I haven't been very impressed with the staff. Usually, I can let it slide, but today I was disappointed. I brought my dad here for the first time to receive his 3 day free pass. While he didn't make an appointment, the guy who helped him wasn't very polite, very minimal conversation with him (didn't introduce himself, didn't ask my dad's name). He really didn't seem like he wanted to be there. Basically just gave him the pass and said something along the lines of "cardio is up here on the first floor, the weights are downstairs, knock yourself out". My dad didn't know where the sanitation wipes or bathrooms were. While I understand that the staff can get busy at times, I really didn't think it would take any longer then 5 minutes to show him around. I've had other incidents with other staff as well. One time, my phone had been turned in to the staff. The staff that was called to come help me get it ended up walking right past me, without signalling for me to follow her, but I followed her anyways to the She's Fit area. I thanked her a few times for her help and she handed me the phone without saying anything. No eye contact, and walked away. I was with a friend who also noted that her behaviour was weird, as if this was a huge inconvenience to her. Overall, I think it's an amazing gym to go to and I still will be going, however I just wish the staff were a little more motivated and engaged with the clients.
Since Jazmeen have taken over as manger the club is so clean and the mirrors sparkle. The equipment is clean and the front desk people are very pleasant, Enjoy the core and stretch classes. Their instructors are interested in giving good classes. Have been a member since it opened and is the very best it has been. Also really like the hydro massage beds.
Gordon at Sinclair's Motorsports recommended this gym and I love it here.Great deal for what you get. Thanks again.
I am a member at club 16 gym. So when I signed up for the gym the girl who was helping me gursimran, the manager was also present in the room,Jazmeen, and also a fitness trainer. I was first trying to get a fineness trainer but then decided to just go for the bi weekly gym membership. Long story short, I was charged 200$ today saying that my credit card wasnt being charged and I was charged a service fee on it. So,this is what happened when I joined the gym I didnt have my credit card with me but I was able to look up for my credit card number over the phone and the girl who was helping me put a fake expiry date on the file and asked me to call her back as soon as I get home to update the credit information. The same day I had called her and updated all the information. I am not sure if she updated in the system or not. No email was sent to me in regards to missed payments ever and no phone calls were made and no mails were sent to my address. They never even had my email address on file which is defiantly not my faultPlease get back to me as soon as possible so we can sort this outPlus the manager kept saying she is busy and if I need to talk to her I need to make an appointment with her. I understand she is busy and would be busy but what about customer service. Even when I called half an hour later for talk to her over the phone I was again told she is busy and can't come to the phone. Just didn't feel like I was considered important. They even freaking refused to give the number of the head office or of any member of higher management team. All that i was provided with was an email address and that was also given reluctantly.Later, in the panic mode and very much frustrated and angry mode when i called abbotosford club 16 gym (that was the only place that happen to be open on Saturdays until 7 pm) and i explained this guy named Tommy the entire situation he gave me number to the head office and the right people i should contact to get this issue sorted.Why was this situation dismissed at an earlier stage and why did it take me calling different location to get the desired information? Absolutely unimpressed and very upset at the way they handled this situation.
Club16 Trevor Linden Fitness Newton is a Canadian Gym based in Surrey, British Columbia. Club16 Trevor Linden Fitness Newton is located at 6899 King George Hwy, Surrey, BC V3W 5A1, Canada.
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